Shipping & Handling

WHERE ARE YOU BASED?
We're happily based in Canada.

HOW DOES SHIPPING WORK?
.X Deals Pro cooperates with global suppliers in order to provide you the best prices and a unique global shopping experience. Yes, we will provide a tracking number that provided by our global suppliers & we do offer a 100% satisfaction guarantee. Because we ship directly from our partners in difference countries such as Singapore, Hong Kong, US, EU, your items may take 2-3 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way. We always keep track on every package and give customers full of information by sending update email regularly.

HOW ABOUT YOUR SHIPPING FEE?
.JUST ENJOY FREE SHIPPING FOR EVERYTHING
(*) We happily cover FREE for Standard Shipping as an extra benefit for your shopping experience.
(*) We also offer First-Class Mail® Fast Shipping with suitable rates to help you receive orders faster than usual. For each product, please review Additional Shipping Fee to decide to use this additional offer.

WHAT ARE YOUR SHIPPING TIMES?
.US
Standard Secured Shipping & Insurance takes 2-3 weeks for delivery.
First-Class Mail® Fast Shipping: 5-9 working days

.UK & EU:
Standard Secured Shipping & Insurance takes 3-4 weeks for delivery.
First-Class Mail® Fast Shipping: 5-9 working days

.CANADA, AUSTRALIA, NEW ZEALAND & OTHER COUNTRIES:
Standard Secured Shipping & Insurance takes 3-4 weeks for delivery.

(*) For some products or occasions please allow up to 4-5 weeks for delivery due to high demand. Just check the shipping status so be relaxed the products will come to your hand soon.

HOW DO I CHECK THE STATUS OF MY ORDER?
.After an order has been placed, it is promptly sent to our fulfillment center where we will ship your item(s) within 1-2 working days and provide you a tracking code by email.
.You can track your order status in real time by entering your order information on the Track Order page

I ORDERED 2+ ITEMS BUT ONLY RECEIVED ONE... WHERE'S MY ORDER?
.We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way, you can also track it.
.Note: if for some reason your order is never released by customs, we'll send you a replacement!

HOW SECURE IS MY PERSONAL INFORMATION?
.Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

DOES X DEALS PRO OFFER A QUALITY GUARANTEE ON THE PRODUCTS IT SELLS?
.If you don’t love your product, we’ll take it back! All of our products are carefully inspected for quality to ensure that we give our customers only the very best. Please take a look at Return & Refund for more details.