.We offer a 100% Satisfaction Guarantee within 15 days after you received your items - Which means we will refund your money or replace the items if you are not satisfied with your order for any reason which belongs to our side within 15 days after you received your items. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
.To complete your return or refund, we require a receipt or proof of purchase. If your item is damaged, please send an image to us and we will fix it. Please do not send your purchase back to the manufacturer.
.For extra support in case by case, let Contact Us at email@example.com and we will reach & help you with all our hearts.
There are certain situations where only partial refunds are granted (if applicable)
.Any item not in its original condition, is damaged or missing parts for reasons not due to our error
.Any item that is returned more than 15 days after delivery
Refunds (if applicable)
.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
.If you haven’t received a refund yet, first check your bank account again.
.Then contact your credit card company, it may take some time before your refund is officially posted.
.Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
.Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
.Note: Free Offers/Giveaways offers must be canceled within 24 hours of your order. Free items are non-refundable once shipped.
Exchanges (if applicable)
.We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and after confirmation between our side and you, please send your item(s) to our place and follow our instruction to make sure you will receive your new exchange item(s).
Gifts (if applicable)
.If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Return Shipping (if applicable)
.To return your product, contact us first at firstname.lastname@example.org, then you should mail your product to our place.
.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For extra support in case by case, let Contact Us at email@example.com and we will reach & help you with all our hearts.