FAQs

WHERE ARE YOU BASED?
We're happily based in Canada. Our warehouse located in the US, CA, UK, Singapore, Hong Kong.

HOW DOES SHIPPING WORK?
Handling Process & Dispatch Time:
Our products are unique and stocked in our warehouses location. This enables us to offer you the fastest shipping time & the product is always in stock, ensuring you get exactly what you want every time.

After you have placed your order, our talented production team will select the product, package & wrap it carefully, make sure it is in highest quality and ship your order within 2 - 3 business days.

Shipping Options & Delivery Times:
.US
Standard Secured Shipping & Insurance takes 2-3 weeks for delivery.
First-Class Mail® Fast Shipping: 5-9 working days

.UK & EU:
Standard Secured Shipping & Insurance takes 3-4 weeks for delivery.
First-Class Mail® Fast Shipping: 5-9 working days

.CANADA, AUSTRALIA, NEW ZEALAND & OTHER COUNTRIES:
Standard Secured Shipping & Insurance takes 3-4 weeks for delivery.

(*) For some products or occasions please allow up to 4-5 weeks for delivery due to high demand. Just check the shipping status so be relaxed the products will come to your hand soon.
(*) We guarantee that will refund for items delayed more than 40 days shipping (which will likely never happen). Just enjoy risk-free shopping experience with us.

HOW ABOUT YOUR SHIPPING FEE?
.JUST ENJOY FREE SHIPPING FOR EVERYTHING
(*) We happily cover FREE for Standard Shipping as an extra benefit for your shopping experience. 
(*) We also offer First-Class Mail® Fast Shipping with suitable rates to help you receive orders faster than usual. For each product, please review Additional Shipping Fee to decide to use this additional offer.

I ORDERED 2+ ITEMS BUT ONLY RECEIVED ONE... WHERE'S MY ORDER?


We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way, you can also track it :)

WHAT IF I NEED TO RETURN SOMETHING?


No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.

WHAT IS YOUR REFUND POLICY?


We offer a 100% Satisfaction Guarantee within 15 days after you received your items - Which means we will refund your money if you are not satisfied with your order for any reason which belongs to our side within 15 days after you receive your items. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

In the unlikely event that your order hasn't arrived within 40 days (due to lost mail, etc.) please contact us and we will resend your order or refunds 100% money.